Delivery time & arrangements
- We provide delivery service from Monday to Sunday by SF Cold Chain .
- Delivery service is available for Hong Kong Island, Kowloon, New Territories and specific outlying island areas: Discovery Bay, Ma Wan and Tung Chung.
- Delivery Time : (1) Timeslot A: 09:00 - 13:00 (2) Timeslot B : 13:00 - 17:00 (3) Timeslot C : 17:00 - 19:00
- For Specific Island Areas : TUNG CHUNG & DISCOVERY BAY (from Mon to Sat ~ Section B only) , MA WAN (from Mon to Sat ~ 13:00 to 16:00 only).
- If placing order from Mon to Sat before 2:00pm, can arrange next day delivery. (except Pre-order items)
- Any Special arrangement & further inquires, please contact our Customer Service.
- Free delivery charge will be given if every purchasing amount in net at HK$350 or above. Otherwise , HK$28 delivery charge will be charged.
- Except for the purchase of Promotion items & Benton Box.
CS Whatsapp hotline: https://api.whatsapp.com/send?phone=85260603882
During foods arrival, what if I am out of office/home and cannot receive?
Shun Fung staffs will contact you by phone (the no. that you have registered during registered).
If there is no one to answer the phone or receive, SF staff will send back the products to Chef at Home.
1. If second delivery is arranged, an extra $80 HKD should be paid for arrangement.
2. If you would like to cancel the order, $150 HKD will be charged for cancellation administrative costs (for all ready-to-eat food products only)
After all relevant charges are deducted, the remaining amounts will be refunded through Paypal.
3. Because ready-to-eat food products will be destroyed after return, if this kind of product is returned, no refund service could be made.