General Terms & Conditions

General Terms and Conditions


1.         Services


1.1       We are Hong Kong TV Shopping Network Company Limited, a wholly owned subsidiary of Hong Kong Television Network Limited (collectively "we", the "Company" or "HKTV") and we own and operate the site. Our site facilitates a convenient way to shop online and to enjoy watching entertainment content round-the-clock over the Internet, including by using our applications or software (“services”).


1.2       By using our site you agree to be bound by the following terms and conditions. Please read them carefully.


1.3       The meaning of some words used in these terms and conditions:


1.3.1    “we”, “us” or “our” is a reference to (name of person or company providing the services).


1.3.2    “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.


1.3.3    “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.


1.3.4    “merchandise” means the goods or services you ordered through our site, which you will pay for.


1.3.5    “intellectual property rights” means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.


 1.3.6    “services” has the meaning given in clause 1.1.


1.3.7    “supplier” means the seller and supplier of the  merchandise you ordered through our site.


1.3.8    “site” means our HKTV Mall’s website located at www.hktvmall.com, and any associated sites linked to it.


1.3.9    “User Content” has the meaning given in clause 10.1.


2.         Registration


2.1       You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.


2.2       You represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.


2.3       In consideration of your use of our services, you agree to:


2.3.1    provide true, accurate, current and complete information about yourself when filling out our registration form; and


2.3.2    maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.


3.         Order


3.1       Except where otherwise specified, we are not the seller or supplier of the merchandise. We are responsible for managing and administering the site, arranging order processing and fulfillment for the merchandise you ordered from the suppliers through our site.


3.2       When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.


3.3       We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:

3.3.1    details of what you have ordered,


3.3.2    details of the price charged,


3.3.3    information about the progress of your order, and


3.3.4    estimated dispatch and delivery information.


This communication will be our acceptance of your order on behalf of the supplier. You may track your order status online.


3.4       Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.


3.5       The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.


3.6       We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:


3.6.1    no sufficient stock to deliver the merchandise you have ordered;


3.6.2    no delivery can be arranged for your area; or


3.6.3    one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.


3.7       If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.